Brother Intl CYAN TONER CARTRIDGE ( TN04C ) - Retail Packaging

 (4 customer reviews)

I paid extra and purchased a new Brother brand toner because I wanted to be sure I had no problems. In spite of that, the Cyan cartridge leaked in the machine. I called Brother support: I was instructed to perform several procedures (most of which I had already done) to confirm the printer was okay. After weeks of back and forth, I was told that the toner and the printer were out of warranty. I was welcome to pay the authorized service shop to inspect and clean my printer, and was advise that I was stuck with the leaking toner. Very frustrating. . . . Fast forward to the end: with the assistance of Amazon's customer support, we were able to get the toner replaced. The replacement cartridge (and three passes at cleaning my printer) solved the problem.

Lessons learned:
1. purchase your toner cartridges just before you install them - don't let them sit on the shelf long enough to risk going over the 90 day warranty
2. I can't rely on Brother customer /...Read more

It seems like a fraudulent ad to me. I ended up getting a remanufactured item when it clearly states on the ad that's an original Brother OEM. What a freaking waste of my time!!! Now, I have to scramble to get a replacement. NEVER AGAIN WITH THIS VENDOR - Vivamart!!!

Excellent price for nice product for my laser printer-needed toner at an economical price. good warranty (1 year).